Frequently Asked Questions.

A lot of people visit the Gateway on a daily basis and we have gathered all the common questions we're asked and compiled the answers on one page.

What is the Gateway?


We’re an independent charity providing a central focus for 25+ local voluntary and statutory organisations and services to come and work together to help people in the local community. It provides a focal point for the voluntary sector, providing access to advice, support, information and opportunities for lifelong learning.


We are also a conference facility with meeting rooms of various sizes available to hire.


When are you open?

Our normal hours are Monday to Friday 9 am-5 pm. We are currently closed to the general public due to the COVID19 crisis.


Is the Gateway a Council Service?

We’re an independent charity so not part of the council. Several council services are based here, see our Tenants page.


Can I hire a meeting room?


Absolutely! We have rooms to fit most requirements, from comfy counselling rooms for two people to our conference suite for larger meetings. See our Room Hire page for further details.


To discuss your requirements and availability, you can call, email via our contact button below.

We’re a charity/community group, can we do a display or stall?


We’re more than happy to provide space for displays and stalls, depending on availability and what events are being planned. Please contact us to discuss your requirements.


Can we leave some leaflets with you?

We are usually happy to display leaflets in our Main Hall but ask that you don’t leave any with us currently due to the COVID crisis.


Do you have any office space available?


Check our Office Space page to see what offices are available to hire. You can complete the form on the page for more information or register your interest.


Who is based in the Gateway?


We have everything from council, charity and NHS services. See our Tenants list page for a full list. Contact details are on each tenant page so you can get in touch with whomever you need directly.


I need to speak to Citizens Advice. Can I make an appointment?

Citizens Advice run a drop-in service so no need to make an appointment.


You may find what you’re looking for on their website.


Due to COVID19 they are currently only providing advice via telephone or email. Details can be found here


I’m being evicted, what can I do?


Speak to the council’s homelessness team at Housing Plus as soon as you can.


How can I get on the housing list?


Sign up with Under 1 Roof online. If you’re struggling to do this, Housing Plus can help.


You may also want to speak to individual housing trusts such as Warrington Housing Association or Your Housing.


I’m interested in volunteering, can you help me to find something?


The staff at WVA work with many different organisations in Warrington so should be able to help you to find something to suit your skills and interests.


Where can I get careers advice?


If you’re over 19, speak to the National Careers Service. To make an initial enquiry call 0800 100 900 or to book locally directly with an adviser call 0151 600 7841 or 0161 393 3033.


Under 19s can contact the council youth careers team on or call 01925 424900 / 01925 4422 11


Torus also run job clubs across Warrington, including a drop in here at the Gateway every Thursday (currently postponed). 


Do you have computers for public use or any computer classes?


We don’t have any computers available. There are computers at some local libraries, check with Livewire to see what’s available.


We also don’t run any computer classes. Torus runs some digital skills sessions and Warrington Disability Partnership have a range of courses.


How can I speak to an advocate?


Both Warrington Speak Up and Healthwatch Warrington are Tenants and can help with different issues. Contact Warrington Speak Up to talk to someone if you feel you struggle to get your voice heard, or Healthwatch Warrington if you need help with an issue regarding the NHS.



How can I pay my council tax / get my blue badge / bus pass


Contact Warrington is the ‘one-stop-shop’ for anything council related. They’re based on Horsemarket Street and you can call also them on 01925 443322.

Can you help me find a counsellor?

The NHS has a tool on their website to find a therapies service.  You can also contact Talking Matters 01925 401 720, part of the IAPT service.

Where can I get advice on setting up a business?

Warrington Borough Council has some information on business support, including Warrington & Co and Cheshire and Warrington Growth Hub.

How can I report to Trading Standards?

Contact the Citizens Advice consumer helpline on 0808 223 1133 or via live chat.  

They can give advice on any consumer issue and help you to get in touch with Trading Standards when necessary.